FAQ

Frequently Asked Questions

About Our Services

Question	Answer
Are you affiliated with Tesla?	No, we are an Independent Tesla specialist. This means we are not affiliated with or endorsed by Tesla. However, we use industry-approved tools, diagnostic software, and genuine or OEM-quality parts to ensure your Tesla receives expert care.
What Tesla models do you work on?	We service all Tesla models, including Model S, Model 3, Model X, Model Y, and Roadster (first generation). We can handle everything from routine maintenance to complex electrical and drivetrain diagnostics.
Can you access Tesla’s diagnostic systems?	Yes. We use ToolBox 3.0 that allows us to read Tesla-specific data, perform software resets, and diagnose system faults safely and accurately.

Maintenance & Repairs

Question	Answer
How often should I service my Tesla?	Tesla recommends servicing every 12 months or 12,500 miles, whichever comes first. However, electric vehicles like Tesla require less maintenance than traditional cars.
What services do you offer?	We offer comprehensive services including tire rotations, brake inspections, suspension work, air conditioning maintenance, high voltage diagnostics, and more. We perform routine servicing and inspections, brake and suspension work, air suspension diagnostics and repairs, low voltage and charging system diagnostics, HVAC and cooling system repairs, tyre fitting and wheel alignment, and software/firmware updates where applicable.
Are your technicians certified?	Yes, our technicians are IMI Level 3 & 4 qualified and trained to the highest standards with access to Tesla’s latest repair instructions.
Do you use genuine Tesla parts?	We offer both genuine Tesla parts and OEM-equivalent alternatives, depending on availability and your preference. All parts are sourced from trusted suppliers and come with warranty coverage.
Will using an independent specialist void my Tesla warranty?	No. Under consumer protection laws (such as the Block Exemption Regulation in the UK/EU), having your Tesla serviced or repaired by an independent specialist does not void the manufacturer’s warranty, provided the correct parts and procedures are used.
What is included in your Health Check Service?	Our Health Check service is a thorough inspection of the brakes, suspension, and steering components as well as a fault memory check. You will then be provided with a written report detailing any required works.

Tesla Parts

Question	Answer
Do you carry genuine Tesla parts?	Yes, we have access to genuine OEM parts through the Tesla EPC and keep a large selection in stock for same-day repairs.
Can I buy parts without service?	Absolutely, we sell parts to both customers and other repair facilities.
What parts do you stock?	We stock a wide range of parts including tires, brakes, suspension components, body panels, and high-voltage components.

Charging & Battery

Question	Answer
Can you repair or replace Tesla batteries?	Unfortunately, we are currently unable to assist with high voltage repairs. We can however make some recommendations if these are required, so please contact us if you have specific requirements.

Software & Updates

Question	Answer
Can you update my Tesla’s software?	Some updates can only be performed by Tesla directly (via over-the-air). However, we can perform firmware resets, calibration updates, and software reprogramming where permitted.

Appointments & Pricing

Question	Answer
Do I need to book an appointment?	Yes. We work by booking to ensure a smooth running workshop. You can book by email, by phone, or by visiting our workshop. We do not currently offer time slots, however we will always try our best to accommodate if you have specific requirements.
How much does a Tesla service cost?	Service pricing varies depending on your model and the work required. Our labour rates are typically 30-40% lower than Tesla Service Centres, and we always provide a clear estimate before any work begins. Our current labour rate is £120 + VAT per hour.
Do you offer collection and delivery?	We do not currently offer a collection/delivery service, however we can put you in touch with some local contacts if required.

General

Question	Answer
Where are you located?	We are based in Padworth, just off of Junction 12 of the M4. We are 3 miles from Theale train station and 1.1 miles from Aldermaston station. Other public transport links include the Number One bus which comes direct from either Newbury or Reading and stops directly outside our premises.
Do you service other electric vehicles (EVs)?	Whilst we primarily specialize in Tesla, we are comfortable working on all makes and models of vehicle, EV or not! We also have facilities to service internal combustion engine vehicles too! Please contact us if you have any specific requirements.
Do you offer warranties on your work?	Yes, we provide warranties on all parts and labor.
How long does a typical service take?	Service times vary, but most routine maintenance can be completed in a few hours. We offer remote working facilities for your convenience.
Do you offer mobile service?	Currently, all services are performed at our workshop. We are located conveniently near major transport links.

For more information or to schedule service, contact us today!